My current client, Honeywell International (“Company H”), is leveraging WalkMe, a desktop assistant tool, to provide context-sensitive help for end user employees using SAP to do their jobs in various pillars of Honeywell’s business. The training team, of which I am a part, is not only creating walk-thrus to overlay SAP right on the screen and provide help and tips in the work environment, but also leveraging the screen captures for system testing in the lead-up to SAP training go-live. System testing has been going on since January 2023.
In reflecting on this assignment, which I consider part of the development phase of ADDIE, while creating this video, I found myself reverting to the old role I’ve been in for many years, namely step-by-step instructions on how to use the tool. The instructor gently guided me toward a different purpose for this video, almost a marketing or change management tool to show the end users how using this tool can benefit them as they do their jobs. I believe this video sets the stage for authors first learning to use WalkMe and enables them to reflect on how they can leverage this tool in their own work.
Beth's Journey Through the Instructional Design Universe 